Battery issue

[TheAres]

Computer: model15-HP dy2032nr

Up until a few days ago my PC worked normally charged up to full charge (100 %). Then I stopped charging passed 52% average being 44% I tried varies ways to fix it checked battery many times. The problem just got worse now it won't work with charger being plugged in.

Charging-orange light

Full charge-white light

It just a white light when plugged (0%)

[Qsaifoddin]

Hi @TheAres 

Troubleshooting Steps:

1. Check Charger and Cable:

   • Ensure that the charger and power cable are not damaged. Try using another compatible charger, if available, to rule out issues with the charger.

2. Inspect Power Port:

   • Check the laptop’s charging port for any damage or debris that might be obstructing the connection.

3. Reset Power Settings:

   • Shut down your laptop.
   • Unplug the power adapter and remove the battery (if it is removable).
   • Press and hold the power button for 15-20 seconds to discharge any residual power.
   • Reinsert the battery, plug in the charger, and turn on the laptop.

4. Update Battery Driver:

   • Go to "Device Manager" > "Batteries".
   • Right-click on "Microsoft ACPI-Compliant Control Method Battery", and select "Uninstall".
   • Once uninstalled, click "Scan for hardware changes" to reinstall the driver automatically.

5. BIOS/UEFI Update:

   • Visit the HP Support website and check if there is a BIOS/UEFI update for your model. Updating the BIOS can sometimes resolve charging issues.

6. Run HP Battery Check:

   • Use the HP Support Assistant tool (if installed) to run a battery diagnostic.

7. Test Without Battery:

   • If your battery is removable, try powering the laptop directly using the charger with the battery removed. This can help identify if the issue is with the battery or another component.