Battery issue

[cantika]

Hi, I have only been using my laptop for 6 days, when I turn on my laptop at 100% within 15-20 minutes the battery will immediately decrease to 93%. Is this normal or is there any way to fix this problem?

[Rachel571 · Accepted solution]

Hi @cantika 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It’s understandable to be concerned about your laptop’s battery performance, especially when you're seeing a relatively significant drop from 100% to 93% within 15-20 minutes of use, especially in the first few days of use. While some battery fluctuation is normal, this level of drop may indicate a few potential issues. Let's go through some troubleshooting steps to see if we can address it.

1. Battery Calibration (Common for New Laptops)

When you first start using a laptop, the battery gauge might not be accurately reflecting the true charge of the battery. To fix this, you should calibrate the battery to help the system accurately track the charge level.

Steps to calibrate your battery:

1. Charge your laptop to 100% and leave it plugged in for about 1-2 hours after it reaches 100%.
2. Unplug the laptop and let it run on battery until it drains down to about 5-10%.
3. Plug it back in and charge it back to 100% without interruption.

For HP Laptops:

HP laptops also have built-in diagnostics that can help you check the battery’s health.

1. Restart your laptop and press ESC repeatedly during startup.
2. Select F2 to open the HP PC Hardware Diagnostics.
3. Run the Battery Test to check the battery’s health.

 Background Processes & Power Management Settings

If your laptop is draining quickly, there could be background processes or apps that are consuming a lot of power. Try the following:

• Close Unnecessary Apps: Open Task Manager (press Ctrl + Shift + Esc) to check for any apps or processes using a lot of CPU or memory, which could cause the battery to drain faster than normal.
• Check Power Settings:
  • Go to Settings > System > Power & Sleep > Additional Power Settings.
  • Make sure you're using a Balanced or Power Saver plan instead of a High Performance plan, which consumes more battery.
  • You can also adjust Processor Power Management under Change advanced power settings and set the Maximum Processor State to 99% to avoid Turbo Boost, which can sometimes cause a higher battery draw.

 Check for Windows Updates

Sometimes, battery performance can be impacted by outdated system drivers or power management settings. Make sure your system is fully updated:

1. Go to Settings > Update & Security > Windows Update.
2. Check for any pending updates and install them. Sometimes, there are specific updates for battery drivers or power management that can help.

5. Disable Unnecessary Features

Things like Bluetooth, Wi-Fi, or background syncing of apps (like email or cloud services) can consume extra battery power. Consider turning off features that you aren’t actively using:

• Turn off Bluetooth if you’re not using any Bluetooth devices.
• Disconnect from Wi-Fi if you're not actively browsing the web.

6. Update HP System and BIOS

Outdated drivers or BIOS could also cause power-related issues. Check if HP has any updates available for your system.

1. HP Support Assistant:
   • If you haven’t installed it yet, download and install HP Support Assistant from HP’s website.
   • Run a system update, which will include any relevant BIOS and driver updates.
2. BIOS Update:
   • Go to the HP Support website, enter your laptop’s model number, and check for any BIOS or firmware updates.
   • Be cautious with BIOS updates, as they are critical system-level changes and should only be applied if necessary.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support