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Solved!

Battery issues after installing microsoft update

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HP Laptop 15g-br0xx
Microsoft Windows 10 (64-bit)

Product name-HP Laptop 15g-br0xx

Product no- 2XP01PA#ACJ

My laptop shuts down as soon as battery goes below 70%. This has started after I have installed Microsoft update. I have even uninstalled the update, but still problem remains.

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@Supriya_305 I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstall Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day! 

Riddle_Decipher
I am an HP Employee

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Where do I find Microsoft ACPI-Compliant Embedded Controller.

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@Supriya_305 It's mentioned on the same list of steps, please read the whole thing and you should be able to resolve the issue,

Let me know if you need anything else.

Riddle_Decipher
I am an HP Employee

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I have tried all the steps you said. Nothing worked. I ran system diagnostic on battery and in test logs it showed passed. 

Now my laptop shuts down as soon as I remove the charger, but the battery status is showing fully charged.

I even removed my battery and again put it back.

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@Supriya_305 You may want to create a new user account: click here for details,

if that doesn't work, please perform a system restore and check if that helps,

Keep me posted.

Riddle_Decipher
I am an HP Employee

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