Battery issues

[_jenna-aa_]

It appears that my laptop will only charge when it is turned off. It doesn’t hold the charge for long, maybe two hours at most. When plugged in, it recognizes that it is plugged in but does not charge. “Plugged in, not charging”. I have tried two different chargers without seeing a difference. I have uninstalled and reinstalled the drivers for the battery. I have removed the battery, run the computer without the battery just being plugged in. Rebooted the computer with the battery. None of this appears to be working. Are there any other suggestions of how I can resolve this issue?

note: it is running windows 10, but I am unsure which version of windows 10 it is running

[Jeet_singh]

@_jenna-aa_,

Thank you for posting your query on HP Support Community,

Let's try these steps here: 

Let's start off by updating the Bios and Chipset drivers on your PC either from our HP support website, using this link or download it using HP Support Assistant.

To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board

How to improve the life of a Battery:

1. Power Plan should be set correctly for extended battery life

2. Please keep the Screen Brightness at lower level

3. Please turn OFF Wi-Fi Connection when not in use

4. Please remove the CD/DVD's from the Optical Drive when not in use

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

Please let me know if this resolves the issue, or if you require further assistance!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[Voxtrox_1100]

Did you ever find a resolution? I'm having the same issue but I'm pretty sure my battery needs replacing. I've done everything and I've tried asking a question on where I could find a replacement battery but the site keeps flagging it as spam. I'm at a total loss.