Battery keeps dying when computer is off.

[Lj551]

My battery keeps dying when the computer is off. (its not in hibernation/sleep mode).

 I usually turn off my Wi-Fi before I shut down the computer which I thought could be the problem.

I also thought it could be energy saver and have turned it off and on to test that out, but I don't think that's what draining the battery.

However, if I don't turn on my computer for a week or so, the battery is low even though I have not used it. I wasn't sure what it could be and have tried to google.

I also have looked on the community and have tried these:

Some devices know to cause power drain

• USB hubs that can allow charging of devices
• Thunderbolt port that can be used to dock with
• The Intel Management Engine may tasks some device to maintain power.
• Run the following command from the windows administrators command prompt to find devices that can wake up a laptop or desktop that is supposedly turned off. It only shows a keyboard. I have no usb .

Any suggestions would be helpful. Thanks 😃

[Deep_World]

Hi @Lj551,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• How long does it usually take for the battery to drain when the laptop is shut down?
• Do you notice any lights (charging light, keyboard backlight, etc.) staying on after shutdown?
• Have you updated your BIOS and chipset drivers recently? Sometimes firmware updates address power drain issues.
• Is your laptop connected to any docking stations or external devices when powered off?

 Suggested troubleshooting steps

1. Check Fast Startup
   • Go to Control Panel → Power Options → Choose what the power buttons do.
   • Click Change settings that are currently unavailable.
   • If Turn on fast startup is enabled, try disabling it. Fast Startup can sometimes cause residual power draw.
2. BIOS Settings
   • Restart your laptop and enter BIOS (usually by pressing Esc or F10 at startup).
   • Look for options related to USB charging while off or Wake on LAN and disable them.
3. Update BIOS and Drivers
   • Visit https://support.hp.com/in-en/drivers  and enter your model number.
   • Download and install the latest BIOS, chipset, and power management drivers.
4. Battery Health Check
   • In HP Support Assistant, run a battery diagnostic to check if the battery itself is holding charge properly.
5. Full Power Drain Reset

• Shut down the laptop, unplug the charger, and hold the power button for 15–20 seconds.
• Then recharge the battery fully before using again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World