Battery not charging, ac adapter and battery diagnostic tests passed

[1Truth]

The other day I plugged my laptop directly to a multipower cord without the battery inserted as I always do and the plug sparked and wouldn't turn on and the power indicator light wasn't working either. I proceeded to insert the battery and after a minute or so the power indicator light came on. After some time I noticed that the battery wasn't charging at all and was actually discharging as normal when in use so I disconnected the battery and the laptop turned off. Now I have less than 20%battery I can't get any charge even though I've ran the diagnostic tests for the battery, ac adapter and power source which all passed including a quick system test with no problems recognised. I don't know what else I can do anyone have any ideas? 

[praveen196]

@1Truth Welcome to HP Community!

I understand that you are unable to charge the laptop.

Do not worry. I will try to fix the issue.

Please try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Link for battery testing and calibration 

Also, update the BIOS.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!