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‎12-05-2018 07:43 PM

HP Recommended
Product: Omen by HP - 15ce001na
Operating System: Microsoft Windows 10 (64-bit)

Brand new laptop, not charging correctly. Reaches about 80% and stops but still says its charging. Have tried all recommended methods for troubleshooting the issue on the HP support forums including uninstalling the driver. 

5 REPLIES 5

‎12-06-2018 02:00 AM

HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and look for Component tests.Under Power category you should be able to test battery.

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‎12-06-2018 02:08 AM

HP Recommended

I want titmake sure we are on the same page as far as what's been done.  Have you performed the battery calibration test from boot (restarting and continually pressing f2)

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‎12-06-2018 08:08 AM

HP Recommended

I did this and it tells me the charge capacity of my battery is 86%. Is there anything I can do about this or am I going to need a new battery? 

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‎12-06-2018 08:21 AM

HP Recommended

  The battery calibration and driver reinstall Should have fixed it, but i don't know if there is a setting i am missing.  I'll look, but if I were you idI call support and tell them everything you've done just in case.

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‎12-06-2018 01:02 PM

HP Recommended

You should have HP Support Assistant installed on your Omen. Open it, click on Support at top and it will give you Omen Support chat and/or phone number.

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