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‎08-13-2020 12:51 AM

HP Recommended
Product: 4LQ99PA#ACJ
Operating System: Microsoft Windows 10 (64-bit)

IMG-20200812-WA0069.jpg

 what is this means. My laptop shut downs automatically when battery is on 55 % available. 

1 person had the same question
1 REPLY 1

‎08-16-2020 12:00 PM

HP Recommended

@Amulya2

 

I reviewed your post and I understand that you are facing issues with the battery on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100871.exe

 

If you continue facing the issue, then perform a test on the battery following the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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