Battery replaced, working fine, but Support assistant shows "errro, replace".

[GYBB]

Hi there,

after replaced the battery (not with an original one), I have got the following message:

Charged (100%)

Primary Battery: Replace

• Warranty Type: 3
• Cycle count: 23 / 1000
• Manufacturer: 313-54-4B
• Serial Number: 15530 06/18/2022
• Temperature: 26 °C
• Current: 0 mA
• Failure ID: GGAB7A-8A8C69-MFGK7F-C0BR23
•  
• Terminal Voltage: 12422 mV
• Design Voltage: 11550 mV
• AC Power: Yes
• CT Number: N/A
• Design Capacity: 35 WHr
• Full Charge Capacity: 41 WHr (100%)
• Remaining Capacity: 41 WHr

Could anyone help me how to make the Support Assistance to recognize it?

Thank You,

Ben

[Raj_05 · Accepted solution]

Hi @GYBB,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When you replace a battery with a non-original one, HP Support Assistant and other diagnostic tools may sometimes misread or misinterpret the battery status, resulting in messages such as "Replace Battery." Here are some steps you can take to try and resolve this issue.

Update HP Support Assistant:

• Make sure you have the latest version of HP Support Assistant. You can download the latest version from the HP Support website.

Run Battery Diagnostics:

• Open HP Support Assistant, go to the "Diagnostics" section, and run a battery test. This might reset the tool's reading of the new battery.

Calibrate the Battery:

• Fully charge the battery to 100%.
• Disconnect the AC adapter and let the battery drain completely until the laptop shuts down.
• Reconnect the AC adapter and charge the battery fully again without interruption.
• This process might help the system recalibrate to the new battery's capacity and voltage.

Update BIOS:

• Ensure your BIOS is up to date. Sometimes, an outdated BIOS can misreport battery information. You can check for BIOS updates on the HP Support website for your specific model.

Reinstall Battery Drivers:

• Open Device Manager.
• Expand the "Batteries" section.
• Right-click on "Microsoft ACPI-Compliant Control Method Battery" and select "Uninstall device."
• Restart your laptop, and Windows will reinstall the drivers automatically.

Check Battery Specifications:

• Verify that the replacement battery matches the specifications of the original battery in terms of voltage and capacity. Discrepancies might cause misreading by the HP Support Assistant.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[GYBB]

Thank You a lot! 🙂

[Raj_05]

Hi @GYBB,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support