Battery will not charge and laptop works very slow with AC power

[PeteF3]

Battery will not charge, very slowly the apps screen will appear with AC power, but I can not bring up or use any of the apps.  Is this because I need to replace battery.

[Echo_Lake]

@PeteF3

Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?

• Have you made any hardware/software changes?

• Have you tried any troubleshooting steps?

• Are you getting error message or code regarding battery?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Keep me posted for further assistance.