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Locked

‎06-12-2019 12:08 PM - edited ‎06-12-2019 12:13 PM

HP Recommended
Product: OMEN 15-DC0096NR
Operating System: Microsoft Windows 10 (64-bit)

I sure hope someone can help me with this. My kid put an administrator BIOS password on my brand new Omen laptop and then promptly forgot it. I called support and they said, of course, that removing it is not covered by warranty. They want me to send it to them and charge $278 US to remove the password. They will not tell me how to do it. I found that if I removed the main battery it will reset the BIOS but not the password. I have forced a BIOS reinstall as well but nothing that I have found has worked. I tried several of the master password codes that can be found on the internet with no success. Is there anyone out there than can give me some help. I have the power on password so I can get into windows just not into the BIOS settings. I have tried many solutions. When I try the 3 bad entries I get a prompt asking for the SpareKey which I do not have. It shows me my serial number and that is all. There is no error code!

 

1 REPLY 1

‎06-12-2019 12:13 PM

HP Recommended

@OldITGuy2

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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