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‎07-26-2022 08:55 PM - edited ‎07-26-2022 09:33 PM

HP Recommended
Product: HP Notebook - 15-ac190ca (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I am looking for information on where I can find the BIOS download for my HP laptop. I had a ransomware attack and I know it's in my bios because I had to do the same thing for my desktop pc.

My bios is not updating when I put the files on a FAT 32 USB. I followed the instructions and powered off, entered the USB, powered on but the device doesn't flash. Am I suppose to ONLY have the efi files and others or am I supposed to put the entire Hewlett Packard folders on it?



Thanks!

2 REPLIES 2

‎07-26-2022 09:43 PM

HP Recommended

@Blaine1991 

 

Please use the following resource

 

          https://support.hp.com/au-en/drivers/selfservice/hp-15-ac100-notebook-pc-series/8499326

 

Normally you have an *.exe file and you can run under Windows.

 

Regards.

BH
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‎07-26-2022 10:35 PM

HP Recommended

Hi,

I am unable to access my desktop on the laptop to install and run the .exe file. I am looking for the files so that I can add them to a USB drive to flash to the BIOS. How do I get the fresh new files flashed onto the BIOS?

The tool doesn't help me really.
 Also, If I did have the files, how could I get it to load properly so that it updates them. Thankyou

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