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So i wanted to update my bios and i started the update and it said i had to have the recoery files on usb a do ave them but when i start the recovery now it doesnt work. the screen is black and just nothing happens. the fans do change like in power sometime they are slower and sometime they speed up but its like the laptop just keeps restarting and nothing is being done. it as like taht for like 30 mins and then i tried it a fe more times and no it wont turn on... its a brand new hp 17 cp3xxx 

 

2 REPLIES 2
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See if you can recover the bios

 

HP support video for bios recovery

 

if under warranty then find a service center. 

This link shows how to get warranty information.
Click here to read how to dispute a warranty.
Click here for: Rights in the UK
Click here for: Rights in the EU.
Click here for: Rights in India.

 

if out of  warranty then----


Click here to see how to recover your BIOS.
Do 1, 2, and the first part of 3.
For the second part of 3 you will need a USB flash drive and possibly an
older BIOS if the recent BIOS caused the problem. Make sure the USB flash had LED lights.

For laptops, step 2 'CMOS reset' there is no CMOS battery nor CMOS switch and no need to open the laptop. Use the Windows key + 'v' as explained here.


To install from USB.
When you power up your system the LEDs on the flash drive should flash once at the instant power is applied. They will then flash about three to five seconds later (hopefully). When they flash a second time that means the files are being read from the flash drive. If you never see it flash a second time then the boot loader is damaged and you cannot recover the bios unless you use a programming tool or replace the chip. You hold down the Windows key + B key when powering up with the USB flash inserted.

Let me know what you find out.


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I am a community volunteer and do not work for HP. If you find
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I already did 1 and 3 and it doesnt help. When i do the 3. the laptop turns on and the fans can be heard working, the screen turns on for like 1 sec and it seems something starts like typing in the top left but then it restarts. im kinda scared to do 2 cus i have to open the laptop and i honestly dont think it will help. probably gonna take it to a repair shop to see w

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