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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Bios fail after successful recovery

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09-11-2019 06:23 PM
The computer would turn on but no load. Bios failed/bios500. I updated bios from usb and computer booted with no problems. Today I tried to start up after not turning it on for a few days and it wouldn’t boot. The battery in this machine is shot. It was constantly plugged in do it has to be plugged in to work. I don't know if that is related. I tried using the same usb I used before but it was a no go. It’s actually my grandmom’s computer. What is the next step?
09-15-2019 02:45 PM
@Cd0324
Thank you for posting on the HP Support Community.
Let's try BIOS recovery method:
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Turn off the computer, and then connect the power cord.
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Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.
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Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
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If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
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If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
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The HP BIOS Update screen displays and the recovery begins automatically.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
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If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
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If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
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The HP BIOS Update screen displays and the recovery begins automatically.
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If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
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If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
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If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
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If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
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If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
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If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
If this recovery method fails, use another working computer to create a BIOS recovery flash drive to install the latest BIOS file.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
09-15-2019 08:59 PM
Hi,
Thanks for responding! I did recover BIOS using a flash drive. I was abled to fully use the computer. A week later when I tried to turn it on it didn't boot. I tried using the same flash drive to recover BIOS again but I was unable to get it to boot.
09-16-2019 09:32 PM
Thank you forf posting back.
Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
Next try and perform BIOS recovery using the flash drive.
Keep me posted.
ECHO_LAKE
I am an HP Employee