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Locked

‎05-05-2021 07:57 PM - edited ‎05-05-2021 08:37 PM

HP Recommended
Product: hp Laptop 15-ef0010ca
Operating System: Microsoft Windows 10 (64-bit)

Got laptop from BestBuy hp 15-ef0010ca , no disc no manual just a laptop in a box

My sons laptop, he seems to have messed things up. cannot get in or do any of the offered repair stuff as it is goes in a loop which results in there are no admin accounts to do any thing with, so online the solution seems to be create a Win 10 installer USB from an ISO (which I have done) then update BIOS boot order BUT the BIOS is asking for a password. As per reading other threads on this similar situation I did the password field 3 times and got a code , I did it a bunch of times though and the first time code was B316FEE9 second time was 3FF14A85. 

EDIT the code is presented with System Disabled  then next line    A    [3FF14A85]

1 REPLY 1

‎05-06-2021 06:59 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
HP Support Community Moderator
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