Bios recovery files can't be found after BIOS update

[Aidan42]

To who it may concern,

Recently, my HP Pavilion 15-dk0035cl suddenly started experiencing a major slowdown and started dropping a ton of frames, especially playing games. I did several diagnosis steps, first checking task manager performances and disabling startup processes, finding everything all looked fine and nothing was running at high percentages. I then ran multiple malware scans with a few different services, finding nothing, and ran component check tests from the UEFI menu, with everything coming back fine. I also checked to make sure I still had disk space and optimized my disks. My computer eventually blue screened while running a game, but had no error message, and no minidump was produced and the event log didn't seem to have any hints.

Eventually, I decided to use the HP diagnosis tool to try to see if any drivers needed to be updated. This removed several drivers it said was out of date, and then said I should update the bios driver and reboot. I did this, and everything seemed to go fine. However, after the flash completed, I could no longer boot my computer, getting the error message that winload.efi was corrupted or missing. I tried to use the windows button and B to recover the bios, but got the message "The BIOS recovery files cannot be found or the files are corrupted. It gave the following link to make a usb recovery drive: https://support.hp.com/us-en/document/c02693833,  but this link doesn't actually seem to exist on the HP website. My question is where can I create this recovery drive and what steps do I need to take to fix the bios to get back to my Windows 11. Secondarily, I was wondering if there were any ideas as to what could have been causing the initial slowdown and where I should look once the BIOS issue gets fixed. Thank you so much!

Regards,

Aidan

[Elohi_NR]

Hi @Aidan42,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Splendid analysis and remarkable patience were shown. It is immensely appreciated.

I'm sorry to hear about the BIOS update issue with your HP Pavilion Gaming laptop. It can be stressful to face such challenges, but I'll guide you through steps to recover the BIOS and help pinpoint the slowdown causes afterward.

Let's to Create a BIOS Recovery Drive and Fix the BIOS:

Download the HP BIOS Recovery Utility

• On another computer, visit the HP Support website.
• Enter your laptop model (HP Pavilion Gaming - 15-dk0035cl) and navigate to the Drivers & Software section.
• Locate the BIOS file for your laptop, and download the recovery tool if available.

Create a BIOS Recovery Drive

• Insert a USB drive (at least 16GB, formatted to FAT32) into the working computer.
• Use the downloaded HP BIOS Recovery Utility to create a BIOS recovery USB drive. Follow the on-screen instructions.

Recover the BIOS on Your Laptop

• Insert the recovery USB into your HP laptop.
• Power on the laptop and immediately press the Windows Key + B (or Windows Key + V) while holding the Power Button for 2-3 seconds.
• Release the keys and wait as the BIOS recovery process begins. Follow any prompts to restore the BIOS.

Reboot into Windows 11

• Once the BIOS recovery is complete, restart your laptop and check if it boots into Windows 11.

I will share the remaining steps in the next post. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Elohi_NR]

Hi @Aidan42,

Identifying the Cause of the Initial Slowdown

Once you regain access to Windows:

Check for Background Processes

• Open Task Manager (Ctrl + Shift + Esc) and identify any processes consuming high CPU, memory, or disk usage.

Update Drivers and Windows

• Use Windows Update to ensure all system drivers and updates are current.
• Visit HP’s support page for your model to update additional drivers like graphics, chipset, and storage controllers.

Run a Disk Health Check

Scan for Malware

• Use a trusted antivirus program to perform a full system scan for any malicious software.

Review Event Viewer Logs

• Search for Event Viewer in the Start menu and check the System and Application logs for errors around the time the slowdown started.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.