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Locked

‎11-17-2021 11:41 AM - last edited on ‎11-17-2021 12:20 PM by Retired

HP Recommended
Product: Pavilion 15-CW1002NT
Operating System: Microsoft Windows 10 (64-bit)

Since the BIOS update (idk versions of the before and updated one) that automatically occurred by Windows Update, my computer is stuck in recovery loop. At first I was able to enter to BIOS menu using f10 key but now I am not able to do that either. Also I can't even setup a recovery flash drive. I tried to create one using the installer that I downloaded from support. hp. com/(entered my serial:[Personal Information Removed]) / BIOS section and only one download is available. I tried to run it using two other (win10 64-bit Asus and Dell) computers and one of them did nothing after extraction (I tried again to run it from C:/SWSetup and again nothing happened) and at other computer it suddenly freezed after extraction every time I tried(I thought it tried to install to current computers but not really sure). My battery is not removable so I can't fully reset. I tried almost everything on the net. Looks like I will have to take it to service if I can't get a solution here

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