Bios update kill's probooks

[MWallenius]

2 HP Probook, one 6465b the other 6545b. Both died after BIOS update.

After BIOS update, computer boots and stop working. The other have tab blinking,

the other power light blinking. Both worked perfectly before STRONGLY

SUGGESTED BIOS update.

1 is bad luck, 2 is bad manufacturer.

Any suggestions ?

-Mika

[Dragon-Fur]

@MWallenius

Picking one computer for the purpose of this response:

System = ProBook 6465b

Operating System = No Information provided

1. The latest supported Operating System / version for this system is Windows 8.1 (64/32bit)
2. The latest BIOS for this system (assuming Windows 8.1) is F.64 Rev.A, dated October 2016
3. Softpaq Download Manager (SDM) does not show any recommendation for BIOS.

Source:

 Business Systems - Client Management Solutions (software management)

Softpaq Download Manager - HP Software installations / updates / management

Business class computers support a robust, comprehensive software tool for updating and managing HP Software and Drivers:  Softpaq Download Manager (SDM)

 HP SoftPaq Download Manager (SDM)

4.4.0

sp87158

04/20/2018

Windows (Vista, 7, 8, 8.1, 10)

sp87158.exe

sp87158.html

How-to and Instructions:

HP Notebook PCs - Using HP SoftPaq Download Manager

and

Local link to the software is available in your computer's Software and Driver Website

Software and Drivers - HP ProBook 6465b Notebook PC

Category Manageability-Tools

            ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

If you are willing to do so, please provide additional information:

1.  "Strongly suggested" in Upper Case fonts seems to say you feel you were perhaps forced into the update.

Can you clarify how this happened?

For example:

Where did you see the recommendation?

Were you not given a choice to refuse the update?

2.  You wrote:  "After BIOS update, computer boots and stop working."

Can you clarify?  Does the computer boot completely, that is, does the boot post to the login screen?

If yes, are you able to log in - and THEN the computer stops working?

OR

Did the computer fail to complete the BIOS update?

That is, did the computer shut down after the intial process started and then fail to boot completely?

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[MWallenius]

Operating system: Window 10 64 clean install.

HP recommendations on bios update: https://support.hp.com/lt-en/document/c05147197

From HP support page: "Due to security changes, after this BIOS update is installed, previous versions cannot be reinstalled. "

Does this mean, the computer became useless after BIOS update ? Can it be reversed ?

Both computers updated BIOS, in windows. After the bios software rebooted computer, it only blinked.

I've tried win+b, win+v, kept power button down, 20 sec, 1 min, and a very long time. Removed battery,

power cord. Nothing. Just white blinking.

Any suggestions ?

-Mika

[Dragon-Fur]

@MWallenius

The security notice is two years old.   Interestingly, the important detail naming the OS version is not included.  I would guess that at the time the notice was written, it was intended for the supported OS / Versions for the computer.

Regardless, the notice is out of date - the "latest" BIOS update is F.64 Rev.A, dated October 2016.   The "latest" BIOS is not intended for Windows 10.

ProBook 6465b:  I do not find any HP updates for Windows 10, including any BIOS.

What is the installation package you used?

What is the ".exe" filename?

Did you attempt to install a BIOS  meant for Windows 8.x (or even Windows 7) onto your Windows 10 system?

If you have done so, you are far away from anything I know how to fix.  Rats.

As to "going back", I doubt that is an option, else you would be able to have done so. 

OK...

You could try the following - I have to say, though, that this procedure is not intended to fix a non-compatible BIOS update attempt.

“Press and Pray” 

IF the BIOS update is just stuck / stubborn / frozen-in-place half way through the update / boot process,

IF there is not actually anything wrong with the windows installation or the File System,

The following procedure might resolve the issue.

1. Unplug everything, including power and all other externally connected components
2. Press and hold down the power button for forty (40) seconds
3. Release the power button
4. Plug in only basic components –

• Desktop:  Power, wired mouse and keyboard, HDMI to monitor (monitor is powered on)
• Notebook:  Connect AC Power

1. Switch on the system with power button - Click power and release (as for normal boot)

Hoped for Results:

• System switches on, monitor active, mouse and keyboard responsive
• Screen shows the BIOS update window with choices:  cancel / update
• Wait several seconds ..stare at it and contemplate actions.. (In at least one case, never needed to click "update" -- system continued on its own after about 10-20 seconds)
• BIOS update continues on its own, completes, and reboots the system

When the system reboots,

1. Log in
2. Connect LAN (Ethernet)
3. Connect other components (USB, external webcam, speakers...)
4. General housekeeping (checks, more staring at it)

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[MWallenius]

Hi,

The update package was sp77974.exe

I removed battery, power cord, the light went off, as expected.

I pressed the power button 3 minutes, to be sure not missing any second.

I put back the power cord and same thing. Power light on and blinking every second.

Power button dont do anything. Just blinking, no beeps, nothing.

Anything else to try ?

-Mika

PS. This is second Probook which did exactly same after bios update

[Dragon-Fur]

@MWallenius

This BIOS package is not intended for Windows 10.

I think you bricked both your computers.

Bricked = killed the motherboard

I am sorry for that.

If anyone else has a different opinion and can offer advice, you may hear back.

HP Notebook System BIOS Update

Type: BIOS

Version: F.64 Rev.A

Operating Systems:

Microsoft Windows 7 Enterprise (32-bit)

Microsoft Windows 7 Enterprise (64-bit)

Microsoft Windows 7 Home Basic (32-bit)

Microsoft Windows 7 Home Premium (32-bit)

Microsoft Windows 7 Home Premium (64-bit)

Microsoft Windows 7 Professional (32-bit)

Microsoft Windows 7 Professional (64-bit)

Microsoft Windows 7 Ultimate (32-bit)

Microsoft Windows 7 Ultimate (64-bit)

Microsoft Windows 8 (32-bit)

Microsoft Windows 8 (64-bit)

Microsoft Windows 8.1 (32-bit)

Microsoft Windows 8.1 (64-bit)

Microsoft Windows Vista Business (32-bit)

Microsoft Windows Vista Business (64-bit)

Microsoft Windows Vista Enterprise (32-bit)

Microsoft Windows Vista Enterprise (64-bit)

Microsoft Windows XP Professional

Release date:  Oct 19, 2016

File name:  sp77974.exe (7.1 MB)

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[MWallenius]

I see what you trying to tell. But. BIOS is not os-depended. I can run a lot of different os systems

under it. Bios = basic input output system. It only cover how to present hw to os. And if it dies,

it has nothing to do with os. So why it dies ? If upgrade went well, computer still worked as well,

only  _after_ rebooting it died, then, the bios code must be the one which killed it. Which basicly

mean your code is broken. That will also explain why 2 years later you added this to your support

page:

© Copyright 2018 HP Development Company, L.P.

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

As you can see the bios code is from 2016 and HP "We dont take any responsibility" came 2 years after.

Sorry for me i readt this too late. I read a lot of articles from different sites where same thing happened

to different people. Only thing common was that it was Probook.

Dont blame any os which the update was driven, because it dont matter. All what matter is the code, you gave,

what we put in bios. That broke everything.

-Mika

[MWallenius]

Or maybe it is that your support system doesnt know, or no one cares,

that same computer is sold with 2 different hw systems, one is intel

and the other is amd. And i dont think that same bios ecosystem can

handle both. But still you offer only one bios for 2.

Curious, how can you do that ?

-Mika

[Dragon-Fur]

@MWallenius

I think you pehaps misunderstand with whom you are having this discussion.

I am not HP - I am a volunteer. 

Except by way of providing information, I cannot (will not) discuss HP policies, service, or actions.  

I am obviously not helping your situation.

My road-side analysis may be incorrect - perhaps you have not bricked your computers.  Or, if you have done so, it is perhaps for a different reason or the result of something unrelated to the discussion.

I will graciously take my leave. 

What to do?

I do recommend that you contact HP Technical Support  - open a case for each computer separately.

Explain what you did, include which BIOS you tried to install, and ask for help.

Reminders

• Use the serial number of the device to submit the case (do not post that information here).
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• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

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