-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Bios update on hp pavilion

Create an account on the HP Community to personalize your profile and ask a question
09-18-2019 04:57 PM
Updated RAM but need to update BIOS as Windows not booting up now. Tried with original old RAM but have the same problem.
Have downloaded BIOS update to USB however when access System Diagnostics it does not give option to run update from USB. How do I get the update installed?
09-21-2019 04:08 AM
Welcome to the HP Support Community!
- How much memory is installed on the computer?
- What is the exact issue you are using?
- Are you getting any error when you start the computer?
I checked the specifications of your computer and see that the maximum support RAM on your computer is 16GB so make sure you do not have more than 16GB RAM installed.
Supports the following configurations:
● 8192-MB total system memory (4096 × 2)
● 6144-MB total system memory (4096 + 2148)
● 4096-MB total system memory (2048 × 2)
● 4096-MB total system memory (4096 × 1)
● 3072-MB total system memory (2048 + 1024)
● 2048-MB total system memory (1024 × 2)
● 2048-MB total system memory (2048 × 1)
● 1024-MB total system memory (1024 × 1, cannot be used on computer models equipped with Windows® 7, 64-bit operating systems)
Meanwhile, I recommend you follow the steps in the below article to install the BIOS from the USB drive.
https://support.hp.com/in-en/document/c00042629
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee