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‎08-22-2019 03:25 AM

HP Recommended
Product: Example: Pavilion 360
Operating System: Microsoft Windows 10 (64-bit)

I am attempting to update my Bios and it reached a  restart stage and the screen off but it is too long to reboot. Almost 12 hours. The light is on. What should I do?

1 REPLY 1

‎08-24-2019 01:13 PM

HP Recommended

@Pak_75
Thank you for posting on the HP Support Community.

 

  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step Bios recovery:

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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