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‎05-10-2025 02:42 AM

HP Recommended

I have been locked out of my laptop, asking me for the bitlocker recovery key. I've done that, several times, always brings me back to the beginning. 

 

Anyone knows what can I do, please??

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1 REPLY 1

‎05-11-2025 10:47 AM

HP Recommended

Hi @Helika81 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

You can find official guidance on retrieving your BitLocker recovery key from HP's support site here. It provides steps on how to locate your recovery key, including checking your Microsoft account, USB backup, or printed copy if you saved it during setup.

 

If you're unable to find the key, HP recommends resetting the device using Windows recovery options. 

 

Let me know if you need help navigating the process!

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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