BitLocker Recovery Key

[AiRowe]

We turned on our computer this morning to a blue screen asking for a BitLocker recovery key. I tried to type the code from the sentence below but it will only type numbers and not letters. 
How do I corrected this issue?

Thank you in advance.  

[Anand_Andy]

Hi @AiRowe,

Welcome to the HP Support Community

I understand you are facing a Bitlocker Recovery Key issue with your  HP Laptop PC 15-Dy2000. Not to worry I will help you to get a resolution to resolve the issue.

I have a few recommendations:

• Computers encrypted with BitLocker Drive Encryption or Device Encryption might require the entry of a recovery key after one of the following events: BIOS update. A Microsoft Push Button reset. Disabling Secure Boot or Trusted Platform Module (TPM).  
• Finding your recovery key depends on the method you used to back up the key. You can use this link to locate your recovery key.

Hope this helps! Keep me posted. 

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