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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Bitlocker Recovery Key

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07-28-2020 06:57 PM
So my parents got me this computer for college around the summer of last year (2019). I have used it since then. Obviously, since I have no school this summer, I haven't used it much. My grandpa spent the night, sleeping in the room with my desktop so I used my laptop about two days ago to watch some youtube before I went to bed. I open it up to get a parking pass for my upcoming school year, and it brings up the Bitlocker Recovery screen. I have no idea what the Microsoft that I'm using for the actual computer is. The only thing I have is my email, and that's my yahoo. Not even my Microsoft. Can someone help me narrow down where it is or where I can find it? I have my recovery key id but that is all. No Microsoft account.
07-28-2020 07:25 PM
Hi:
You had to have created a Microsoft account when you first set up the PC, unless you had to option to set it up with a local account.
Here is the link for how to recover your bitlocker key if you can find your Microsoft account login.
https://support.microsoft.com/en-us/help/4530477/windows-10-finding-your-bitlocker-recovery-key