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Locked

‎11-11-2021 10:54 AM

HP Recommended
Product: Pavilion dw3
Operating System: Microsoft Windows 11

I upgraded my new laptop to Windows  11 successfully, shortly afterwards I received a note to update the BIOS, after the update my system locked and the Bitlock Recovery Key for my drive appeared. I have not yet  set up a Microsoft acct, , when using the command prompt to display the key (manage-bde -protectors C:) no key is displayed. Any help would be appreciated, I'm dead in the water.

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14 people had the same question
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Accepted Solutions

‎11-11-2021 12:10 PM

HP Recommended

@nettj 

You should have used the BitLocker Management function to export your key before you did the BIOS update.

 

The following is all you can try at this point:

https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-...

 

 



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎11-11-2021 12:10 PM

HP Recommended

@nettj 

You should have used the BitLocker Management function to export your key before you did the BIOS update.

 

The following is all you can try at this point:

https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-...

 

 



I am a volunteer and I do not work for, nor represent, HP
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‎11-11-2021 02:14 PM

HP Recommended

Thanks, until the update I was not even aware of the BitLocker? It would have been nice if the BIOS update had an informational 

note before installation. But in any event I have tried all of the MS suggestions again unsuccessfully, I have also tried to reload the system but still having some issues. Not sure where to go from here, but thanks for your time and suggestions.  

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