Bitlocker issues

[Dbaytj]

started having issues with this laptop over a week ago. initially came up with bit locker security key screen, went to ms account and copied the bit locker key and input to system after about 3 minutes came back to the bit locker key input screen. Tiried this numerous times ensuring that the key was correct. then tried to get to the bit locker recovery environment by hitting the ESC key and numerous times white circle for about 3 mins then back to rebooting due to device error. No joy at all on ay of this. 

Created boot media for windows 10 and 11, tried to install fresh and wipe system clean and was presented with no hard drives to install on in setup. downloaded the intel drivers for the disk subsystem, and placed on boot device. pointed to those drivers and they appeared on screen but setup cycles and does not complete and reboots to the bit locker screen again. 

VERY FRUSTRATING

[tk_srq]

@Dbaytj,

What is your product number (ProdID), which is on the bottom cover of your notebook. 

[Dbaytj]

4M143UA#ABA

[tk_srq]

Try instructions below for the Intel RST driver installation.

1. Use Microsoft Media Creation Tool to create a Windows installation usb drive, which tends to be trouble free during the RST driver installation, compared with ISO file-based installation usb drives.

2. Download Intel RST driver from the link below. Run it as administrator and follow the on-screen instructions to perform the driver extraction.

https://ftp.hp.com/pub/softpaq/sp141001-141500/sp141443.exe

3. Go to C:\SWSetup\sp141443. Double click the sp141443 folder -> F6 -> x64. Copy the x64 folder to the root directory of a Windows installation usb drive. The x64 folder contains IRST drivers which the installation setup needs in order to detect the storage drive.

4. Connect the usb drive to the notebook and boot the system from the usb drive. When asked where to install Windows, click on Load Driver -> Browse -> the usb drive in the window that opens -> the x64 folder -> OK.

5. Multiple .inf driver files may be displayed. Select one and click Next. If no driver files are displayed, uncheck the box on the bottom left corner of the screen to display drivers. Find and select an 'iaStorVD.inf ' file and click Next to load the driver.

6. The storage drive may be displayed with multiple partitions. Delete every partition. When you try to delete the largest partition (Windows partition), which is encrypted, a message may say something about BitLocker. Just ignore it and delete the partition. When you just see 'unallocated space.' click Next to proceed the installation.

If you have an installation problem, you can use HP Cloud Recovery Tool that can restore the storage drive to a factory state. Let us know how the installation goes.

[Dbaytj]

This is such a frustrating issue. I have downloaded the drivers you highlighted - thanks you. And placed them on the boot usb as suggested. Uncheck the hide incompatible drivers and tried every single one of them (6) and no disks found. Again BIOS finds the drive just fine

i then said “heck with it” and tried to download the hp cloud recovery tool. Opened it up with admin privileges and entered the product id of the afflicted laptop and on 3 separate occasions the creation process of the usb disk failed at the last stage of the process. 

[tk_srq]

Indeed, very frustrating! Sorry that you had to go through this.

I downloaded HP Cloud Recovery tool from the MS Store on my Acer desktop PC and used an old 32 GB USB 2.0 drive. I entered your product number (4M143UA#ABA), and file downloading started followed by a file extraction process, and files were installed on the USB drive.

Your problem with creating a recovery USB drive could be on your end, as I was successfully able to create a bootable recovery usb drive for your notebook.

Try a different usb drive. Avoid a larger capacity. You just need a min 32 GB usb drive.

When you connect a usb drive on another PC, use a usb port that is directly connected to the motherboard, rather than a port on the usb board that is then connected to the mobo via a cable.

As to your failed attempt to install RST drivers, sp141443 is from your driver download page. The 'x64' folder contains Intel VMD drivers and various Optane drivers that should work for your Intel Core 11th gen processor and a 512 GB SSD with 32 GB embedded Optane memory, so I don't know why correct .inf driver files were not displayed.

Just in case a file in the x64 folder is corrupted, go to C:\SWSetup\SP141443\dchu_1VMD and copy the folder to a Windows installation usb drive and try an installation again.

If you still have the problem, see the post below. This person's notebook has an Intel Core 11th gen processor and an exact same 512 GB SSD with 32 GB Optane, and older IRST driver file (sp135979) worked to detect the SSD and installed Windows. Follow the instructions in the post to see if it works for your model.

Solved: Cleaned Diskpart SSD NVM Cant Be Found On Windows 11 Set up - HP Support Community - 9567589

[Dbaytj]

appreciate all the help on this issue. 

I successfully built an HP Cloud Recovery USB using a smaller USB stick. booted the machine and hit a "your device ran into a problem and needs to restart. you can restart." message. Rebooted the hit it 3 times in a row. 

gets a blue screen with stop code error and the stop code is DRIVER PNP WATCHDOG

I will try building a win 11 media usb with this same disk and copy the drivers directly onto it

[Dbaytj]

Have tried all suggestions on this thread all to no avail. At this point I have no other choice but to determine something at the hardware level has gone wonky on this laptop. This all started when it rebooted for some reason overnight with no previous warnings or issues. 

I give unless someone has a new idea. 

is it possible to replace the octane module with something other than this technology?

[tk_srq]

Replacing the Optane-embedded SSD with a regular SSD is something you can try. Your model currently has a 512 GB NVMe SSD with 32 GB Optane memory.

Your model supports an M.2 NVMe 2280 gen 3 SSD. A gen4 NVMe SSD will work but run at around gen3 speeds.

This video will show how to replace an M.2 NVMe SSD.

🛠️ How to open HP Spectre x360 16 (16-f1000) - disassembly and upgrade options

If you clean install W11 on a new SSD, you still need to copy an Intel RST driver folder ('x64' or F6 folder) to a W11 installation usb drive, as the driver folder contains Intel VMD drivers needed for your Intel Core 11th gen processor. 

[Dbaytj]

I have ordered a new optane module of the same specs and HP part number on the web. we will see what happens with this