Bitlocker key needed after update!

[Qingzhouwang]

Hi, I am suffering from the BitLocker key from yesterday. I just updated the laptop, and then the  BitLocker Key needed when restarting it. I did no set up before, so I can find nothing in my Microsoft account. I asked the school administrator, they said they have no idea too because it is my personal laptop.  

I check here in this community and find that there are at least 3 persons suffering from the same issue and we all used the envy!! I cannot bear lost the data if I reinstall the win 10.

Can anyone please help. I APPRECIATE IT!

[praveen196]

@Qingzhouwang Welcome to HP Community!

I understand that you are stuck in BitLocker while you have not set up the  BitLocker.

Do not worry. I will try to help you.

BitLocker is a Microsoft software designed to protect your PC against offline attacks, unauthorized access typically if your PC gets stolen. BitLocker is full disk encryption software. More info:

>> https://en.wikipedia.org/wiki/BitLocker

>> http://www.windowscentral.com/how-use-bitlocker-encryption-windows-10

BitLocker was activated by someone on this PC and during the activation time it prompts the user to save/store the key in a safe place.

If this is company owned asset/device, you should turn to your company's IT support guys and they should be able to provide you with the recovery key

If this is your own personal device, and if you don't know your recovery key, most probably you use a slightly different BitLocker version for certain PCs and tablets known as Device encryption. Your key might be stored in Microsoft OneDrive with your Microsoft account here :

>> https://onedrive.live.com/recoverykey

More info >> https://arstechnica.com/information-technology/2015/12/microsoft-may-have-your-encryption-key-heres-...

Try these and let me know if you manage to find the key.

If you don't find your key, there is no way to unlock the data on the hard disk drive and you will need to format it and reimage/reinstall Windows.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!