Bitlocker problem after update

[Mohamedoqaili]

Problem with bitlocker recovery after updating bios to latest version by HP . I can’t find the key in my Microsoft account because I never activated bitlocker before it was there automatically The laptop was bought new from a confirmed HP vendor.

[Nirvana_95]

Hi @Mohamedoqaili 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are a BitLocker recovery option on your system. Do not worry, we are here to fix it.

You should have used the BitLocker Management function to export your key before you did the BIOS update.

The following is all you can try at this point: https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-... 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Mohamedoqaili]

No I didn’t exported the bitlocker key before because I didn’t knew about it before as I said in my post I never used bitlocker in my laptop . Hp company are selling laptop with automatic activation of bitlocker 

[Nirvana_95]

Try Retrieving the recovery key from your Microsoft account and check:

• When you sign in using a Microsoft account, Device Encryption starts automatically. If you use BitLocker Drive Encryption, you must have manually saved the recovery key to your Microsoft account to use this procedure. If there is a problem and you are unable to sign in, you must use the recovery key to sign in.
• Using another computer or mobile device, go to https://windows.microsoft.com/recoverykey (in English).
• In the Microsoft account option, click Sign in.
• Follow the on-screen instructions to log in to your Microsoft account.
• If you have multiple computers, you can identify the correct key by matching the Device Name.

• Your recovery key is the recovery key with a Device Name that matches the Recovery key ID on the recovery prompt.
• Type the recovery key into the Enter the recovery key... field in Windows, and then click Continue.
• You can also access your recovery key by signing in to your Microsoft account through https://account.microsoft.com/account (in English).
• Sign in with the Microsoft account you use on the computer that requires a recovery key.

• Click All Devices, locate the device name that matches the computer with the encryption issue, and then click Show details.

• Click Manage, and then select Get BitLocker recovery keys to get the key.

Your recovery key is the recovery key with a Device Name that matches the Recovery key ID on the recovery prompt.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.