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‎12-06-2018 09:56 PM - last edited on ‎12-06-2018 10:01 PM by Retired

HP Recommended
Product: HP ENVY x2 Detachable 12-g003nx
Operating System: Microsoft Windows 10 (64-bit)

My newly bought HP ENVY x2 Detachable 12-g003nx is asking for a Bitlocker recovery key after shutdown. 

[edit]

Drive Label: TABLET-N26P6M44 WINDOWS 15/08/2018

1 REPLY 1

‎12-08-2018 11:33 AM

HP Recommended

@Dennis0220,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are getting Bitlocker recovery key upon restart on your HP notebook. No worries, I'll be glad to help you.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you created a set of recovery media for your PC?

 

BitLocker is a Microsoft software designed to protect your PC against offline attacks, unauthorized access typically if your PC gets stolen. BitLocker is full disk encryption software.

 

During activation, it would have prompted to save or store the key in a safe place. So do you have the 48 - character key.

 

If for some reason you haven't stored it then the only option would be to perform a recovery using the recovery media.

 

I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

Jeet_Singh
I am an HP Employee

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