-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Bitlocker recovery key
Create an account on the HP Community to personalize your profile and ask a question
05-07-2017 01:41 AM
When I reset Spectre x2, it asks me Bitlocker recovery key. I don't have the key. What can I do?
Solved! Go to Solution.
Accepted Solutions
05-07-2017 02:37 AM
Hello @pcsl,
Welcome back to the HP Support forum. Thank you for your post.
BitLocker is a Microsoft software designed to protect your PC against offline attacks, unauthorized access typically if your PC gets stolen. BitLocker is full disk encryption software. More info:
>> https://en.wikipedia.org/wiki/BitLocker
>> http://www.windowscentral.com/how-use-bitlocker-encryption-windows-10
BitLocker was activated by someone and during the activation time it prompts the user to save/store the key in a safe place.
If this is company owned asset/PC, you should turn to your company's IT support guys and they should be able to provide you with the recovery key.
If this is your own device, most probably you use a slightly different BitLocker version for certain PCs and tablets known as Device encryption. Probably your key is stored in Microsoft OneDrive with your Microsoft account here :
>> https://onedrive.live.com/recoverykey
More info
>> http://windowsitpro.com/microsoft-surface/locating-your-microsoft-surface-bitlocker-recovery-key
>> http://www.eightforums.com/tutorials/21433-bitlocker-recovery-unlock-drive-windows-8-a.html
Please, note that it is very important for security reasons that you keep the encryption key (Bitlocker key) in a secure place so that only you know it.
Let me know if this works for you !
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
05-07-2017 02:37 AM
Hello @pcsl,
Welcome back to the HP Support forum. Thank you for your post.
BitLocker is a Microsoft software designed to protect your PC against offline attacks, unauthorized access typically if your PC gets stolen. BitLocker is full disk encryption software. More info:
>> https://en.wikipedia.org/wiki/BitLocker
>> http://www.windowscentral.com/how-use-bitlocker-encryption-windows-10
BitLocker was activated by someone and during the activation time it prompts the user to save/store the key in a safe place.
If this is company owned asset/PC, you should turn to your company's IT support guys and they should be able to provide you with the recovery key.
If this is your own device, most probably you use a slightly different BitLocker version for certain PCs and tablets known as Device encryption. Probably your key is stored in Microsoft OneDrive with your Microsoft account here :
>> https://onedrive.live.com/recoverykey
More info
>> http://windowsitpro.com/microsoft-surface/locating-your-microsoft-surface-bitlocker-recovery-key
>> http://www.eightforums.com/tutorials/21433-bitlocker-recovery-unlock-drive-windows-8-a.html
Please, note that it is very important for security reasons that you keep the encryption key (Bitlocker key) in a secure place so that only you know it.
Let me know if this works for you !
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
05-07-2017 07:08 AM
The following recommanded website really help me solve the problem. My spectre starts to install Windows now. Thanks a lot.
http://windowsitpro.com/microsoft-surface/locating-your-microsoft-surface-bitlocker-recovery-key
Didn't find what you were looking for? Ask the community