Bitlocker recovery key

[R_41074926]

A issue on my pc is Bitlocker recovery key. I do don't able to restart my pc 

[Sneha_01]

Hi @R_41074926,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your PC is asking for a BitLocker recovery key and you’re unable to restart it, here’s what you can do to resolve the issue:

1. Understand BitLocker Recovery

BitLocker is a disk encryption feature that requires a recovery key if it detects changes to your system that could be security risks. This might include hardware changes, BIOS updates, or even system updates.

2. Find Your BitLocker Recovery Key

You will need the BitLocker recovery key to unlock your drive. Here are common places where you might have saved or backed up your recovery key:

• Microsoft Account: If you linked your BitLocker to your Microsoft account, you can retrieve your recovery key online. Visit the Microsoft BitLocker Recovery Key page and sign in with the Microsoft account you used to back up the key.
• Printout or USB Drive: Check any printouts or USB drives where you might have saved or printed the recovery key.
• Organization: If your PC is part of a work or school network, contact your IT department. They may have a copy of the recovery key.

3. Steps to Enter the Recovery Key

Once you have located the recovery key:

1. Boot Your PC: Start your PC and wait for the BitLocker recovery screen to appear.
2. Enter the Recovery Key: Use your keyboard to enter the 48-digit recovery key. It should be entered in the format of 6 groups of 8 digits (e.g., 1234-5678-9012-3456-7890-1234).

4. If You Can't Find the Key

If you cannot find the recovery key:

• Check Other Locations: Sometimes the recovery key might be saved in other places like cloud storage or external drives.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[R_41074926]

I don't save Bitlocker recovery key anywhere in my pc so how I find my Bitlocker recovery key and from where I recieve my Bitlocker recovery key.

[Sneha_01]

Hi @R_41074926 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support