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‎12-23-2021 12:06 PM

HP Recommended
Product: Pavilion x360 14-dy0505sa
Operating System: Microsoft Windows 11

Hi, my laptop was running really slow after an update so I have tried to go back to a previous version however in the process it is asking me for a Bitlocker key which I have found on my Microsoft account. The key doesn’t work so I have contacted Microsoft who couldn’t help as the key isn’t accepted on the laptop . They have advised to contact the manufacturer to “turn off the vpn and it will accept the key “ can you assist with this please

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1 REPLY 1

‎12-24-2021 03:17 PM

HP Recommended

In WIN 10
Settings, security & update, in the right-hand pane scroll down and select device security. A new device security pane opens, scroll down and under security processor select the security processor details link. A new security processor details pane opens, select the security processor troubleshooting link.

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