Black/Blue Screen

[Alfie_Twilley02]

I recently just got a new HP envy for Christmas. It is the 15” convertible one. I chose this because I loved my hp pavilion but it was starting to get slow and so.I was told this was a good upgrade to what I had. 

However, I’ve had issues ever since setting it up but the main issue seems to be that the screen will either go completely blank / black and do absolutely nothing unless I turn it off or it will go to a blue screen and automatically reset. I was just wondering what’s the best solution as it seems a promising laptop but this is really letting me down as it’s happening at least twice in an hour of use. 

[WAWood]

@Alfie_Twilley02 

Problems like this with a brand new PC are a really BAD SIGN!

If this were mine, I would return it and demand a full refund and buy something different.