Black Screen (BIOS-Defect?)

[KerstinMartin]

Hello everyone!

I have a serious concern.

I have tried a lot for a few days but failed.

My notebook only shows me a black picture. I start the notebook then the fan runs normally, after a few seconds it gets a little loud. Can you help me there?

Yours sincerely, Kerstin M.

[IT_WinSec]

Hello @KerstinMartin 

Welcome !

Please, review the HP official article/guide about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true&section=ccweb&sfs=tdoc&lc=en...

If you did try everything from the guide but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Hope this helps.