Black Screen ( ESC Pause startup)

[ASH89]

Hello all!

couple of weeks ago, my laptop turned off ti update, However this process didn't go very well. every time, I try to turn on my laptop, it shows a message on the left corner "ESC  Pause startup" .

when i try to press ESC, nothing change, the same message. as well, when i try to press F1     F10, still have a black screen and only this message on the left corner "ESC Pause startup" .

I have tried Hard reset, changing RAMS ,BIOS reset via cmos battery, when i did this step, for instant, the screen showed that default configuration set , then back to the black screen with the message on the left corner "ESC Pause startup" .

Thanks in advance for your help!

Have a nice day

[asmita6658]

Hi @ASH89

Welcome to the HP Support Community. 

Try restoring the BIOS settings to defaults - 

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F10 once for BIOS.

4) Press F9 for BIOS defaults.

5) Press F10 to save and exit.

Also, update the computer using these steps -

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 3 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ASH89]

Hi asmita,

Thanks for your reply, unfortunately nothing of these steps work.

trying all of these buttons, only change the message on the left corner on the screen.

For bios reset, i did it by cmos battery and once i turned on after, it shows a message on the screen that it's resetting to default, then it showed the same black screen as before. as well i can't perform the steps below for troubleshooting.

Thanks

[asmita6658]

@ASH89

Try these steps to test the hardware - 

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test.

Let me know. 

[ASH89]

I know the menu you are talking about.

but in my case, pressing Esc repeatedly didn't show anything.

thanks

[asmita6658]

@ASH89

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue. 

Thanks! 

[ASH89]

Thanks for your help amita!

i opened the laptop and it seems that no menu appeared when i clicked ESC due to loosing hardrive's connection.

now the menu appears and i did your steps above. it was really useful.

now, the message comes that no booting device found, so i will try to install a new windows for my drive and i hope it will work!

thanks again for you help

have a nice day

[Riddle_Decipher]

@ASH89 Here's all you need to know & do to resolve the issue with the error - Boot device not found:

NOTE: 

If the error message indicates 3F0 error or Boot Device Not Found, determine if your PC has Optane memory installed and configured correctly. See HP Consumer Desktop PCs - Boot Device Not Found (3F0) or Automatic Repair Errors for desktops, HP Consumer Notebook PCs - Boot Device Not Found (3F0) or Automatic Repair Errors for notebooks. For more information about Optane memory, see HP PCs - Installing and Using Intel Optane.

When starting the computer, a 3F0 error or Boot Device Not Found. Please install an operating system on your hard disk. message displays or the hard drive cannot be detected.

NOTE: 

If the computer starts successfully after receiving this message, go to the section on testing the hard drive using HP PC Hardware Diagnostics.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.