Black Screen Laptop

[Valkyrae]

I recently tried installing a newer AMD graphics driver and after I did, I was experiencing heavy cursor lag so I uninstalled it. I then wanted to revert to my old driver so I tried a system restore on my laptop but then, the process was taking a few hours so I decided to restart the laptop. After I had done that, I cannot reach the log in screen. I get the a black screen after the blue hp logo. Sometimes I have a cursor, sometimes I don’t. I’ve been trying for days to fix this but it won’t work. I’ve tried almost all system recovery options, command prompts, bios resets, Ctrl + Alt + Delete, nothing is working. PLEASE HELP I HAVE TO DO ONLINE SCHOOL

[Riddle_Decipher]

@Valkyrae Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, Here's what you need to do, to identify the issue and resolve it accordingly:

• check if it works fine on an alternate/external monitor.
  • If it works fine on an alternate screen, please Perform a hard reset, Attempt a BIOS recovery  and then, Run the System Diagnostics tests.
  • For more steps: click here

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