Black Screen, SMART Check Passed; Long DST Failed

[KatsMoo]

Failure ID: 1KU36UA#ABA

Hard Drive 1

Current Version: 1.18.0.0  BIOS

When i click on back to main menu

I have options to do memory test, hard drive check, language and exit.  I have done all of these steps. Try to exit and it asks if I'm sure, I click yes. 

Goes back to Hard Disk Error please run hard disk test in System Diagnostics.  I've done that numersous times but can't get passed anything. 

[Paul_Tikkanen · Accepted solution]

Hi:

The Long DST failure means that you will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

HP Pavilion 15 Laptop PC Maintenance and Service GuideIMPORTANT! This document is intended for HP au...

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

Look into one of the Samsung 870 Evo 2.5" drives in a storage capacity that meets your needs and budget.

After you replace the hard drive, you can use the HP cloud recovery tool which will create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with the PC.

Here is an info link for how to use the utility:  You will need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since you have to use another PC to install the tool on, you will need to enter the product number for your PC to create the recovery media, which is:   1KU36UA#ABA

[KatsMoo]

Thank you for your assistance and prompt reply.  The laptop is 6 years old so I think I'll just invest in a new one.  Thanks again!

[Paul_Tikkanen]

You're very welcome.