Black Screen and Blinking Caps Lock

[Jmg93]

I ordered the recovery USB from hp and was able to recover my laptop. It worked fine for a couple days and now when I turn it on, I can hear it turn on but the screen is black. When I try to press esc or f2, f4, or any other function the caps lock starts to blink. 3 long 2 short and it stays that way. I have tried to hold down the power button a couple times and then plug in ac power and then turn it back on and the caps lock starts blinking with the same code 3 long 2 short.

Model #- 15-cs0053cl

ProdID- 3TS79UA#ABA

S/N#-[edit]

Warranty -1y1y0y

[iomare]

Hi,

The blink codes indicate a problem with the RAM.

Try performing power reset

https://support.hp.com/ph-en/document/c01684768

If your notebook is still under warranty, you should contact HP support directly. You can identify your PC in the link below and get contact options.

https://support.hp.com/us-en/contact/laptops

If no longer under warranty, let me know and we can see how to proceed.

Hope it helps,

David

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