Black screen after AMD Driver update

[Eleaf]

Please help me. I just installed the new update for the amd drivers. after the update my notebook turned to black screen. Please help me fix this.

[DavidSMP · Accepted solution]

Hi @Eleaf ,

Thanks for stopping by the HP Support Forums! 🙂 Good day. Hope you are doing well. I understand that the computer goes to a black screen after an AMD driver update. It will be a genuine pleasure to assist you here. 🙂

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂 Excellent research , brilliant troubleshooting and diagnosis were done before posting your query. Kudos to you for that. 🙂

Please perform a bios defaults from this link: : http://support.hp.com/in-en/document/c00364979

Then please perform a system restore to an earlier time by visiting this link: http://support.hp.com/us-en/document/c03327545 and follow the option “Restore your computer when Windows does not start normally” If it works fine the issue should get fixed.

Later you could visit this link: http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/10862319/model/13086717 and update the bios, chipset and graphics drivers in the same order.

This link could help you for further assistance: https://support.hp.com/us-en/document/c05336130 (Link Updated 04/27/2017)

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you .:)

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family:)  Take care.:)

[Eleaf]

I did a factory reset yesterday. Now my notebook is slow, and when i right click there is no more AMD settings. Please help.

[Chimney_83]

Thanks for the reply, it is normal for the computer to be slow for couple days after a factory reset as it would need to update all the driver from HP and Microsoft. 

For AMD driver, I recommend you to visit AMD driver page to download the latest driver http://support.amd.com/en-us/download

Run HP Support Assistant to speed up the driver update process, you can also use HPSA to run diagnostics. Click here for assistance. 

Let me know how it goes. 

If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

[Eleaf]

Thank you so much. Still updating the drivers. 👍👍👍👍

[Chimney_83]

Thanks for the reply, please do reply for further assistance.

If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

[Eleaf]

Hey i got a question. Why is it when i update the latest AMD driver with my notebook, it turns black screen 😑😑😑

[DavidSMP]

Hi @Eleaf,

I thank you greatly for accepting this as a solution. Hope things work great for you. It has been an absolute privilege to have worked with you. 🙂

Coming to the other question about the latest driver that causes the black screen, please update the driver from the Hp support site. what is tested by HP engineers is  listed there for customers to download. It is very important that you do that.

It is possible that there are some glitches in the latest software relating to the hardware of your computer only, that could be causing a conflict and creating this situation. i request you to wait for a while before updating another version that gets releases as this is not working.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. f this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂
Take care now, stay healthy, keep smiling big and have a blessed year ahead. 🙂
 

[Eleaf]

All the drivers are from your site also the AMD. The latest version named "AMD High-definition Graphic Driver R2)R3/R4/R5- Carrizo-L (windows 10 v1607) is giving the black screens. This is my 2nd time fac reset my laptop.

[DavidSMP]

Hi @Eleaf.

I reviewed the case and understand the situation. That is why I requested you to wait a bit before upgrading the drivers. Please update the drivers only from the HP support site as it has been tested for several models and approved by certified HP engineers to work optimally with your machine before being hosted on the HP support site for customers to download.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. f this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂
Take care now, stay healthy, keep smiling big and have a blessed year ahead. 🙂