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‎01-27-2019 11:51 PM

HP Recommended

I received a notification from HP utiliy to update my bios to 3.8.0.0 after the installation and futher check from the computer I was required restart my computer which has only resulted to a black screen that with  the fan running and stopping every 5 seconds then blinks

1 person had the same question
3 REPLIES 3

‎01-28-2019 01:03 AM

HP Recommended

What is the "full" Model number and/or Product id of your laptop. Review the document in the link if you don't know how to get that info:

https://support.hp.com/us-en/document/c00033108

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***Click the "YES" button if you think this response was helpful.***
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‎01-28-2019 01:29 AM

HP Recommended

Model: hp15-bs194nia

Prod ID-3DK22EA#BH5

I installed the bios yesterday and I always kept it up to date so it must be the latest version of the bios

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‎01-30-2019 12:04 AM

HP Recommended

Try a BIOS recovery:

https://support.hp.com/us-en/document/c02693833

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