Black screen after Preparing Automatic Repair

[KnightLife]

When I turn on my laptop pc, I see the HP logo, and the little spinning circle, then I get a message in the screen “preparing automatic repair.” That runs for a minute or two, then I get a blank (or back) screen and never gets to the desktop. The power light stays on the whole time.  Tried removing the battery and all that but it didn’t help. Tried doing a system restore, but it just goes back to the blank/black screen. 

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

[KnightLife]

Did all that. Thank you. 
Tan System Quick Test:

    Processor Check: passed

    Hard Drive SMART Check: passed 

    Battery check: Primary -OK (1)

    Wireless Module Check: Passed

    System Board Check: Passed

    Failure ID: 9GFPOJ-6SK9R9-XD7WWK-6OWWO3

    Product ID: EOK45UA#ABA

    Hard Drive 1

    System Quick Test; FAILED  

[Lil_Boy_Blue]

Hi

HP ENVY TouchSmart m6-k025dx Sleekbook

I think you can see the answer in your post...

Error Message 9GFP0J-6SK9R9-XD7WWK-60WW03 10/24/19

303 Floppy Drive, Hard Drive, -  Hard Disk 1 Quick Test Failure

Support page....

https://support.hp.com/gb-en/product/hp-envy-touchsmart-m6-k000-sleekbook/5375391/model/5447426?sku=...

Parts List (outdated) .....

http://partsurfer.hp.com/Search.aspx?searchText=E0K45UA

AND this may help....

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
W8.x and W10 should activate automagically from their embedded licence key.

https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

[TheBestofWorld]

Hi!, @KnightLife :

Try with …

https://support.hp.com/us-en/document/c03327545#AbT5

https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

And/or ...

Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test --> Quick test.

This will check major hardware componets for issue (do it just in case).

Here is more info --> https://www.youtube.com/watch?v=6JXUp43ahHA

[KnightLife]

Just FYI, I tried F11, but it made no difference.

Put a windows media installation on flash drive, but I can’t get to a screen to run it. Suggestions? 

[TheBestofWorld]

Hi!, @KnightLife :

If you have active warranty, you can required from HP Center of Support and Assistance, more near your home, the recovery pendrive, for install all information as Factory.

If not have warranty, you can try with … https://www.easeus.com/file-recovery/recover-files-after-windows-10-reset.html 

Too, from … 

https://www.microsoft.com/en-us/software-download/windows10startfresh

https://www.easeus.com/

[KnightLife]

The warranty has long since expired, so that’s not not an option. I've tried creating installation media on a usb device, but when I plug it in and restart the pc, nothing happens. It doesn't boot up at all, so I also cannot do a fresh (clean) install of windows. I really don't know what to do next. Suggestions?

[Lil_Boy_Blue · Accepted solution]

Hi

As I posted, I beieve your hard disk has failed.

Replace it and ask again.

Remove the hard disk and try the Recovery Media to get a boot screen and post the result please.

[TheBestofWorld]

Hi!, @KnightLife :

Your notebook is … https://support.hp.com/us-en/product/HP-ENVY-TouchSmart-m6-k000-Sleekbook/5375391/model/5447426?jump...

The generic Manual of Maintenance and Service, is … http://h10032.www1.hp.com/ctg/Manual/c03935332 

Have Drive … 

• Part No: 778190-001
• Description: 750GB SATA hard disk drive - 5,400 RPM, 2.5-inch small form factor (SFF) - Raw drive, does not include hard drive bracket, connector, or screws
• Rohs: COMPLY_2.05

The recognized brand's are ... Hitachi, Seagate, Maxtor, Western Digital (WD), Samsung, 

If fail continued, you needed verify if the fail is logic or physical ...

1) Try (If you can) back-up data, to other USB storage (pendrive, external HDD by USB, card reader, etc ...) 

2) Check if logical fail for intend repair bad sectors, with … 

https://www.easeus.com/disk-copy/clone-resource/repair-a-bad-sector-in-windows-10-8-7.html

https://www.easeus.com/disk-copy/clone-resource/bad-sector-repair-software.html

3) If not can repair then replace the HDD.