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‎02-22-2019 09:23 AM

HP Recommended
Product: Pavilion M7H90AV
Operating System: Microsoft Windows 10 (64-bit)

My laptop is 3yrs old. The otherday my battery drained before I could get it plugged in. When I did, it booted up, I logged in and then it went to black screen and that's how it's been. To compound the problem, my task manager will not do anything with the troubleshooting of running a new task to check for drivers or check Shell for explorer.exe. I did find away to run regedit and modified the shell to say explorer.exe but no luck and each time I check it goes back to something else. The only thing I haven't done is hook my laptop to a monitor or tv as I don't have a cable for that. I can't get my laptop to boot into safe mode. I don't know what my next move should be. I've done as much as I can through support videos but without task manager or safe mode, I'm kind of stuck. Any help would be really appreciated!

2 REPLIES 2

‎02-23-2019 02:13 AM

HP Recommended

Have you run any Diagnostics? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

For Safe Mode have you tried Shift plus Restart?

https://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/1778

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‎02-23-2019 02:35 PM

HP Recommended

Thanks! Yes, I've done a diagnostics and all came back fine. I've tried putting my laptop in safe mode by doing shift and restart but despite selecting safe mode - doesn't boot back up into safe mode.

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