-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Black screen after reinstalling windows

Create an account on the HP Community to personalize your profile and ask a question
07-08-2020 03:36 PM
I reviewed your post and I understand that the computer is not booting to Windows after reinstalling Windows.
Don’t worry, I assure you I will try my best to get this sorted.
Why did you reinstall the operating system?
Did you install a retail copy of Windows?
Meanwhile, I recommend you reinstall the Windows again using the HP cloud recovery tool and check whether the issue is resolved.
https://support.hp.com/in-en/document/c06162205
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
07-09-2020 09:42 AM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Cheers!
The_Fossette
I am an HP Employee