Black screen and run once wrapper

[gene_rev]

After logging in to the notebook, just a black screen with the cursor and can also open the task manager. I also tried to find the runonce.exe that the supports always suggest but I cannot find it.  I also did to update the BIOS, but still the same problem. HELP.

[Riddle_Decipher]

@gene_rev

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you have an error - "Black screen and run once wrapper",

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to stop the process running using Task manager?

If not, please do and then download and run Autoruns on the following link.

https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Look at what's trying to be launched from the RunOnce wrapper - there will probably be 2 similar entries, one starting HKLM and the other starting HKCU.

(courtesy of @DavidPK - try the steps suggested by the expert, using this link: Click here)

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[AfiqRohaidi]

I have the same problem as well. Already open the task manager but can't find the runonce.exe in every tab. Please help me.