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‎07-26-2019 12:34 AM

HP Recommended
Product: Hp 1515-da0032wm
Operating System: Microsoft Windows 10 (32-bit)

I updated my laptop and it restarted. I turned it back on and only get a black screen. I have tried rebooted bios and still nothing. I took out battery and reset memory and still nothing. I have only had it for 4 months. Please help!

1 REPLY 1

‎07-28-2019 07:10 PM - edited ‎07-28-2019 07:11 PM

HP Recommended

@Bigfoot19

Thank you for posting on the HP Support Community.

  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?

This sounds like hardware related issue with the computer. As the computer is not booting up, I would request you to contact our Support and our Support Engineers should be able to check the available service options for this laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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