Black screen, no internet

[mesamistake]

Ok so I was downloading something, and got the blue screen. I turned off computer, when I tried to turn it back on nothing happens. The Internet light stays amber, and I hear the fan rev up and down. I have tried hard reset, EVERYTHING but still nothing. Please help

[Jeet_singh · Accepted solution]

Hi @mesamistake,

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As I understand the computer is powering on, however, doesn't have a display on the screen anymore,

Don't worry as I have a few steps to help you get through this concern,

Please attempt the below steps:

Let's start by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Connecting an external monitor to test the display

Attempt a Bios Recovery

Run the system diagnostics test as well as extensive test on the Hard drive and Memory from F2 (Please remember to capture the failure ID for further assistance).

For more steps, click here

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

that’ll help us and others see that we’ve got the answers!

Good Luck.

[mesamistake]

Thanks for the suggestions, but unfortunatley nothing is happening. The fan is reving, but screen still black and where the amber light should turn white, its still amber

[mesamistake]

It still isnt working, doing samething.

[Jeet_singh]

Hi @mesamistake,

Thank you for replying,

I appreciate your time and efforts,

I understand you have tried the steps suggested and still having the issue with the screen remains blank. Don't worry as I have a few other suggestions which should help to resolve this concern,

Have you tried to connect this laptop to an external monitor and check if it works. If an image displays on the external monitor, there might be a graphics driver conflict with the notebook LCD display. With the external monitor connected, go to HP Customer Support to download and install the latest graphics and chipset drivers for your specific computer. If there is an updated BIOS version available, use the steps in Updating the BIOS to install it.

If nothing works, I would suggest this could be a hardware issue with the LCD. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.