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HP Recommended
J9M23UA#ABA
Microsoft Windows Server 2016

So my 2 year old daughter decided she was going to do my college school work for me while I was in the other room, when I returned, my computer had a black screen with a blue box that read "Enter administrator password or power on password". I typed in my password that usually logs me into my laptop but it didn't work. I tried a couple times thinking I maybe just had a typo. Then a different blue box appeared that said system disabled code and gave me a number. I'm not sure what to do at this point, I would really appreciate some help especially with so much school work to complete and that being my only device to do so. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

When you reboot, It will ask you to enter a code

 

Try this number... 78191318

View solution in original post

6 REPLIES 6
HP Recommended

I think this would be the correct code to enter if your other post was correct.

67239936

 

If not, please repost the halt code and if it includes the letter i in front of the numbers.

HP Recommended

That was the number that is on my screen. 

  [  67239936  ]

This is exactly how it looks, I'm not sure what to do...

HP Recommended

When you reboot, It will ask you to enter a code

 

Try this number... 78191318

HP Recommended

If you cannot get the dialog to pop up after a reboot to enter the code, rather a message stating no boot device found, you may have a failed hard drive that would need to be replaced.

HP Recommended

Omg thank you so so much, I owe you my life right now. Lol not really but that's how great ful I am, your awesome! 

HP Recommended

Glad to help. Let us know if you have other questions.

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