Black screen with cursor showing, trying to factory reset

[JamieK98]

My laptop for the last couple days has had a black screen with only the cursor showing up, I can get to task manager and open some stuff from there but all I really need to do is factory reset it. Like I said I only can open task manager so I'm trying to see if theres a way to do it from there. I've opened control panel and device manager from it and have tried to do a recovery but that hasn't fixed the problem so if anyone can help me out it would be appreciated.

[Lil_Boy_Blue]

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

A Factory Fresh reset stresses a Hard Disk, and sometimes they fail during the process, so have Recovery Media and Backups to hand before trying an F11 and also know where you can get a replacement HDD really quick.

You can try a W10 1909 install from here....

https://www.microsoft.com/en-us/software-download/windows10

which could resolve your problem.

~~~~~~~~~~~~~~

How well does it work if you start in Safe Mode?

~~~~~~~~

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

http://www.thewindowsclub.com/install-windows-10-from-usb