Black screen with cursor

[beethalikesbisc]

My screen is black with just the cursor visible. I've updated the graphic card and everything, but it still wont work. I can sign into my account and start everything normally, the screen does work then but upon booting it stays black. 

[Spirit92]

Hi

Thank you for posting the issue on forums can you please provide the model number or the product number of the unit?

Kind Regards,

[beethalikesbisc]

It's a HP 15 Notebook PC.

[Spirit92]

Thank you for reply but there a lot of HP 15 notebooks. If you can please provide the fully model number or the product number. you can find the product number on the bottom of the unit.

[beethalikesbisc]

Apologies, novice here, 15-g259sa.

[Spirit92]

- If you can log in to your unit, can you please search in the windows search bar on the bottom left of the screen where it says " type here to search" for "system information" run the app under system summery you should have BIOS version. the BIOS version should contain F.xx. Please check it so we can see if your BIOS is up to date or no.

Regards

[beethalikesbisc]

I can't access the start menu as the screen goes black straight after logging in.

[Spirit92]

Please check if you can boot to safe mode, the link below have the information on how to access that in windows 10:

https://support.hp.com/bg-en/document/c03439317

[beethalikesbisc]

I can't go beyond typing my password. 

[Spirit92]

when was the last time it was working was there a specific even happening before this happen? windows update or a certain driver installation?