Black screen with loading cursor if touched touchpad

[Rakeshthurpati3]

While using the laptop ,screen got stuck,then I restarted the laptop and turned on then unknown sounds from speaker are coming and screen is flickering,again I turned off and turned on now the screen is black with loading cursor if touch on the touchpad.I have tried everything by restarting automatic repair ,uninstalling updates , system restore but no result. I tried safe mode but no result.what should I do now?

[Raj_05]

Hi @Rakeshthurpati3,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Experiencing a black screen with a loading cursor when touching the touchpad on an HP laptop can be frustrating, but there are several troubleshooting steps you can try to resolve the issue. Here's a step-by-step guide to help you troubleshoot the problem.

• Hard Reset: Start by performing a hard reset on your laptop. Disconnect any external peripherals, including the power adapter, and then remove the laptop's battery if possible. Hold down the power button for about 15-20 seconds, then reconnect the battery and power adapter, and turn on the laptop.
• Safe Mode: Boot your laptop into Safe Mode to see if the problem persists. Safe Mode loads only essential drivers and can help you determine if the issue is related to a driver conflict or software problem. To enter Safe Mode, repeatedly press the "F8" key during startup or use the appropriate key for your laptop model.
• Update Drivers: Outdated or incompatible drivers can cause various issues, including the one you're experiencing. Update your touchpad and graphics drivers to the latest versions from HP's official website or through Windows Device Manager.
• System Restore: If the problem started recently, consider performing a system restore to a point when your laptop was working fine. This will revert your system settings to a previous state and might help resolve any software-related issues causing the black screen problem.
• Check for Malware: Run a full system scan using your antivirus software to ensure there are no malware or viruses causing the issue.
• Disable Fast Startup: Windows' Fast Startup feature can sometimes cause problems during boot. To disable it, go to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable, and then uncheck "Turn on fast startup."
• Windows Updates: Make sure your Windows operating system is up to date. Sometimes, updating your system can resolve compatibility issues.
• Reset Windows: If you've exhausted all other options and the problem persists, you might need to reset Windows. This will reinstall the operating system while keeping your personal files intact. Remember to back up your important data before proceeding with a reset.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support