Black screen with mouse before windows

[Asoka64]

I am sorry for the trouble! I have seen that there are already a few boards about this but I don't seem to be having any luck with the solutions. 

I have had my HP Envy 13 for about two months and it is no longer is able to load windows. I just get a black screen with the cursor. Pressing ctrl alt delete does nothing.  I am able to reach the F11 page on startup and I have tried to restore my laptop to an earlier state but this hasn't worked. I would quite like to avoid doing a full reset but I really don't know what to do.

Any help would be enormously appreciated 🙂 

[cforrestjr]

Have you tried booting the machine into safe mode? https://www.youtube.com/watch?v=9_fKbE7iEbw

[Asoka64]

Thanks for the response 🙂 This sadly hasn't worked. I am still getting the black screen with the cursor 

[cforrestjr]

Are you saying that you think you successfully entered safemode and then got the black screen during boot, or that safemode boot options never appeared for you? The cursor makes me think your OS is loading, but the video drivers are no good. That may also be corrected using windows recovery:  F11, reset and  keep my files. https://support.hp.com/us-en/document/c04742289 That's a bit more destructive than entering safemode and reinstalling the correct drivers, so perhaps there is a better path.